Navigating support services can often feel overwhelming, especially for older people and those caring for them. The NSW Government has launched the Connecting Seniors and Carers Program, a new pilot initiative designed to make it easier to access the right help.
The program is part of the Ageing Well in NSW: Seniors Strategy 2021–2031, and it is aimed for older people and carers to stay connected, informed and supported within their local communities.
Delivered through trusted local community organisations, the program offers a welcoming first point of contact, removing the stress of having to navigate complex service systems alone.
Whether you’re unsure where to begin or need help planning ahead, this program is about putting you in touch with the right support.
How the Program Helps
Trained workers will take the time to understand your individual situation and guide you through your options.
Support includes:
- Provide clear information and practical advice about aged care, palliative care and local supports
- Help you work out what services you may need now and, in the future
- Assist with referrals and connecting you to the right providers
- Offer early support to prevent issues becoming overwhelming
- Support you through life transitions, such as new caring roles, changes in health, or planning ahead
- Help you feel more confident, informed and less alone in your caring role
The goal is to help you feel more confident, supported, and connected.
Who is it for?
The program is available to:
- People aged 60+ (or 50+ for Aboriginal people)
- Carers of older people, of any age
Where is the Program Available?
The Connecting Seniors and Carers Program is currently being piloted in selected regions across NSW, including:
- Far West and Western NSW
- Illawarra and Shoalhaven
- Nepean and Blue Mountains
- Northern NSW
Local organisations delivering support:
If you live in one of these areas, simply reach out to your local organisation and ask about the Connecting Seniors and Carers Program.
- Maari Ma Health Aboriginal Corporation
Servicing Balranald, Broken Hill, Central Darling and Wentworth LGAs - CareWays Community
Servicing Kiama, Shellharbour, Shoalhaven and Wollongong LGAs - Springwood Neighbourhood Centre Cooperative
Servicing Blue Mountains and Lithgow LGAs - Northern Rivers Community Gateway Incorporated
Servicing Ballina, Clarence Valley, Kyogle, Lismore, Richmond Valley and Tweed LGAs
If you’re outside the pilot regions, support is still available across NSW through national services:
- Carer Gateway: 1800 422 737 | www.carergateway.gov.au
- My Aged Care: 1800 200 422 | www.myagedcare.gov.au
- Carers NSW: (02) 9280 4744 | www.carersnsw.org.au
- Service NSW: www.service.nsw.gov.au/guide/carers